Billing Department
Use the Billing Request form to request an account pause (60 days max), payment receipt, payment change, subscription change, or ask a billing question.
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Click the title to access the Billing Form.
Use the Cancelation Request form to cancel your account or request a refund.
*See our billing policies below.
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Click the title to access the Cancelation Request form.
Need help outside of our virtual campus hours?
Send an email or use our contact us page. We will schedule an appointment during our office hours.
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Office Hours:
Monday-Thursday: 9:00 AM - 5:00 PM Eastern
Friday: 9:00 AM - 3:00 PM Eastern
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Come to our virtual campus for LIVE help.
Virtual Campus hours:
Monday-Thursday
10:30 AM - 3:30 PM Eastern
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Click the title to access the Virtual Campus for Live Help.
Phone
Coming soon!
Billing Policies
Any requests that affect your billing cycle must be made 72 business hours before your next payment. This includes payment changes and cancelations. If you need to make an immediate change, please come to our virtual campus to speak with a billing representative.
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FunCation's policy is not to issue refunds for customer errors. We are happy to offer credits to be used toward a different program or feature. Please fill out all information in the cancelation form if you are requesting a refund.
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