Virtual Campus Support Specialist
(Customer Service)

FunCation Academy is an online homeschool program serving families across the U.S. and internationally.

We support parents and students with a strong community experience, real-time help, and clear guidance so families feel confident and supported.

Position Highlights

The Virtual Campus Support Specialist (Customer Service) is the friendly, calm point of contact for families during live Virtual Campus hours.

You will welcome students and parents, help them get to the right place quickly, answer questions in real time, and provide basic guidance so families can keep moving forward.

Part Time

This is a part-time, W-2 role with set hours.

Monday- Thursday 11 am - 3:30 EST

Pay & Benefits

This position is $15 per hour.

PTO for your 1st Year

25 Hours of Paid Time Off
5 Mental Health Days
Birthday Holiday
6 weeks of additional paid time off during our company breaks
Memorial Day
Juneteenth
Labor Day

Benefits

$50 a month in a Health & Wellness Stipend
401K Retirement Plan
Gusto Wallet

100% Remote

You must have a primary address in the state of Florida or Texas.

Strong, reliable internet connection
Computer or laptop (tablets and phones are not acceptable for this role)
Headset with a working microphone
A quiet, professional workspace during scheduled hours

Job Details

Key Responsibilities

Greet and assist students and parents as they arrive on the Virtual Campus
Help families navigate the campus and move to the correct rooms
Answer common questions clearly and kindly in real time
Provide Virtual Campus tours and basic walkthroughs for families who need orientation
Support curriculum access and “next step” questions at a high level (training provided)
Escalate issues appropriately when something needs a lead or a different department
Occasionally assist with support tickets (not the primary responsibility)

What Success Looks Like

Families feel welcomed, supported, and not “stuck.”
Students get to the right rooms quickly and can stay engaged
Students feel like they are part of a thriving and welcoming community
Questions are answered clearly, or escalated smoothly when needed
Communication stays calm and professional, even when a parent is frustrated

Qualifications (Must-Haves)

Familiarity with homeschooling families and the day-to-day needs of homeschool parents and students
Strong communication skills (clear, friendly, and professional)
Comfortable supporting families in a live, real-time environment
Able to ask questions when something is unclear
Be able to work in a fast-paced virtual environment
Reliable attendance and punctuality during scheduled hours
A distraction-free work environment
Must live in Florida or Texas and be able to work as a W-2 employee
Comfortable learning new software and supporting basic troubleshooting

Apply Today

Virtual Campus Support Specialist (Customer Service)

FunCation Academy is an online homeschool program serving families across the U.S. and internationally. We support parents and students with a strong community experience, real-time help, and clear guidance so families feel confident and supported.